一、鱼骨图
针对快递物流速度慢的问题,从以下五个方面进行分析:
1.驿站管理人员方面:驿站管理人员业务不熟练,工作积极性差。
2.用户方面:用户寄取快递的时间安排在高峰期,人流量多。对寄取的操作不娴熟。
3.快递公司方面:路线设置不合理,运输周转慢,分拣速度慢。
4.机器设备方面:机器故障,机器不先进反应速度太慢。
5.环境因素方面;疫情管控导致封城,物流停止运行。下雨大雾等恶劣天气,特殊节假日。
A fishbone diagram
In view of the slow speed of express logistics, the following five aspects are analyzed:
1. In terms of station management personnel: the station management personnel are unskilled in business and have poor work enthusiasm.
2. User aspects: The time for users to send and receive express delivery is in the peak period, and there is a lot of traffic. Not skilled at shipping.
3. In terms of express delivery companies: the route setting is unreasonable, the transportation turnover is slow, and the sorting speed is slow.
4. In terms of machinery and equipment: the machine is faulty, the machine is not advanced and the response speed is too slow.
5. In terms of environmental factors; the control of the epidemic has led to the closure of the city and the suspension of logistics. Bad weather such as rain and fog, special holidays.
二、网络图
快递公司将货物送到驿站后,管理者扫码入库,将条形码贴在包裹上发送短信告知用户可以来取件。用户找到货架拿到快递,扫码出库。
Network diagram
After the courier company delivers the goods to the station, the manager scans the code to store the goods, pastes the barcode on the package, and sends a text message to inform the user that the package can be picked up.
The user finds the shelf to get the express, and scans the code to leave the warehouse.
用户在网上下单选择是上门取件后告知管理者取件码,或者选择快递点自寄后告知管理者手机尾号,管理者对费用进行计算并要求用户确定信息,用户付款。
When placing an order online, the user chooses to inform the manager of the pick-up code after picking up the package, or choose the express delivery point to inform the manager of the mobile phone tail number after delivery.
The manager will calculate the fee and ask the user to confirm the information, and the user will pay.
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